There may be cases where Mamstr is either unable to accept your order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to Mamstr, Sellers/Partner. In such cases, Mamstr shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the Order Value or any part thereof, the said amount will be reversed to you.
No replacement / refund / or any other resolution will be provided without Seller's permission.
Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
case of payment did by mistake or in case of any payment related issues from Google Play Store or App Store, we are not entitled to refund any amount. If it’s very crucial and any genuine problem is seen in our system than we can look into it and resolve the issue or issue refund.
All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.